1. Overview

This Privacy Policy explains how aivideo.ae (“we”, “our”, or “us”) collects, uses, and protects information when you use our website, platform, and services.

We are committed to maintaining transparency, protecting your data, and giving you control over how your information is handled.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Create an account
• Contact support
• Subscribe to services
• Upload content to the platform

This may include:

• Name and email address
• Company or organization details
• Billing and payment information
• Communication messages

Content You Upload

When using our platform, you may upload:

• Media files, scripts, images, or videos
• Brand assets such as logos or design elements
• Voice or audio files used for video creation

You retain ownership of your content.

Automatically Collected Data

We collect technical and usage information such as:

• IP address and browser type
• Device information
• Pages visited and actions taken
• Performance and diagnostic data

3. How We Use Your Information

We use information to:

• Provide and operate our services
• Process transactions and manage accounts
• Improve platform functionality and performance
• Provide customer support
• Communicate updates or important service notices
• Detect and prevent fraud, abuse, or security risks

We only use data for legitimate business purposes.

4. Data Sharing

We do not sell your personal information.

We may share data with:

• Trusted service providers (hosting, analytics, payment processing)
• Legal authorities when required by law
• Business partners only when necessary to deliver services

All vendors are required to follow strict confidentiality and security obligations.

5. Data Security

We implement reasonable, technical and organizational safeguards, including:

• Secure cloud infrastructure
• Access controls and authentication
• Encryption where appropriate

While we work to protect your data, no online system can guarantee absolute security.

6. Data Retention

We keep information only as long as necessary to:

• Provide services
• Meet legal or contractual obligations
• Resolve disputes and enforce agreements

You may request deletion of your account or data at any time.

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform, analyze performance, and remember your preferences and settings. These tools help us understand how users interact with our services so we can make improvements over time. You can control or disable cookies at any time through your browser settings.

8. Your Rights

Depending on your location, you may have rights to:

• Access or update your information
• Request deletion of your data
• Object to certain processing activities
• Request a copy of your data

To exercise these rights, contact us using the details below.

9.Enterprise and Customer Content

Customers retain ownership of all content uploaded or generated through the platform. We do not access or use customer media except:

• To provide and maintain the service
• When required for technical support
• When explicitly authorized by the customer
  

10. Third-Party Services

Our platform may integrate with external services or contain links to third-party websites. We are not responsible for the privacy practices of those providers.

11.Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions or requests related to privacy, please contact:

aivideo.ae
Email:
Number: